Shipping policy

At Tonamath Logistics LLC, we are committed to providing a reliable and convenient shipping experience. This Shipping Policy explains how orders placed through tonamathlogistics.store are processed, shipped, and delivered.

1. Shipping Locations

We currently ship eligible products to addresses within the United States.

Shipping availability may vary depending on the product, destination, inventory location, and carrier service.

If a particular product cannot be shipped to your selected address, this will be communicated before the order is fulfilled.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment authorization.

Business days are Monday through Friday, excluding applicable U.S. holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be longer during:

  • Holidays
  • Promotional periods
  • High order volumes
  • Inventory transfers
  • Unexpected operational circumstances

3. Shipping Time

After an order has been processed, estimated delivery generally takes approximately 3–7 business days, depending on the destination, product, and shipping carrier.

The total estimated time from order placement to delivery is generally:

1–3 business days for processing + 3–7 business days for transit.

These are estimates and are not guaranteed delivery dates.

4. Shipping Costs

Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping is offered for a particular product or promotion, the applicable offer will be displayed on the Website or at checkout.

Shipping charges may vary depending on the product, destination, order size, and shipping method.

5. Shipping Confirmation and Tracking

Once your order has shipped, we may send a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to become active after the carrier receives or scans the package.

Customers can use the tracking information provided to monitor the shipment's progress.

6. Delivery Estimates

Delivery estimates are provided for informational purposes and are not guaranteed.

Delivery may be delayed because of circumstances outside our reasonable control, including:

  • Severe weather
  • Carrier delays
  • Transportation disruptions
  • Holidays
  • Incorrect or incomplete addresses
  • High shipping volumes
  • Natural disasters
  • Other unforeseen circumstances

We are not responsible for carrier delays that occur after an order has been handed over to the shipping carrier.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is delayed, returned, or undeliverable because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Please contact us immediately if you notice an error in your shipping information.

8. Lost, Stolen, or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location.

You should also contact the shipping carrier using the tracking information.

If you believe your package is lost or missing, contact us at:

Email: support@tonamathlogistics.store
Phone: +1 (765) 660-3911

We will review the shipment information and assist where possible.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of:

  • The shipping box
  • Shipping label
  • Visible damage
  • Product and packaging

Contact us as soon as possible at support@tonamathlogistics.store so that we can review the issue and provide further instructions.

10. Split Shipments

Some orders containing multiple products may be shipped separately.

If products are shipped separately, you may receive multiple shipping confirmations and tracking numbers.

You will not necessarily receive all products in the same package or on the same day.

11. Product Availability

Orders are subject to product availability.

If an ordered product becomes unavailable before shipment, we may contact you regarding available options. If we are unable to fulfill the order, the applicable amount paid for the unavailable product will be refunded to the original payment method.

12. Order Changes and Cancellations

Please contact us as soon as possible if you need to change your shipping address or cancel an order.

We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.

Once an order has shipped, the customer may need to follow the applicable return procedure.

13. Contact Information

Tonamath Logistics LLC
1527 S Ralston Ave
Independence, MO 64052
United States

Phone: +1 (765) 660-3911
Email: support@tonamathlogistics.store

Support Hours: Monday–Friday, 9:00 AM–5:00 PM CST

Website: tonamathlogistics.store

Tonamath Logistics LLC
TONAMATHLOGISTICS.STORE