Refund policy
At Tonamath Logistics LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.
1. Return Window
Customers may request a return within 30 calendar days of the date the order is delivered.
To be eligible for a return, the product must generally:
- Be unused and in its original condition.
- Be returned with the original packaging, accessories, manuals, and included components where applicable.
- Be in a condition that allows it to be resold.
- Be accompanied by the order number or other proof of purchase.
Products that have been used, installed, modified, damaged after delivery, or returned without required components may not qualify for a full refund.
2. How to Request a Return
Before sending any product back, please contact our customer support team to request return authorization.
Please provide:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos or other supporting information when applicable
Email: support@tonamathlogistics.store
Phone: +1 (765) 660-3911
Our support team will provide return instructions and the appropriate return address when your request is approved.
Do not send a product to the business address below unless our support team specifically instructs you to do so.
3. Return Shipping Costs
For returns due to buyer preference, change of mind, incorrect selection, or other reasons not caused by Tonamath Logistics LLC, the customer is responsible for the return shipping cost.
If the return is required because:
- We sent the wrong product;
- The product arrived damaged;
- The product is defective upon arrival; or
- The product does not materially match the product description,
Tonamath Logistics LLC will review the issue and, when confirmed, may provide a return shipping solution at no additional cost to the customer.
4. Damaged or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible and provide photographs of the product, packaging, shipping label, and any visible damage.
We will review the information and provide instructions for the next steps.
5. Refunds
Once an approved return is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Refunds are generally processed within 5–10 business days after the returned product has been received and approved. Your bank or payment provider may require additional time to post the refund to your account.
The timing of the refund may therefore vary depending on the payment provider.
6. Partial Refunds
A partial refund may be issued when a returned product has been used, damaged, is missing components, or is returned in a condition that reduces its value, where permitted by applicable law.
Any applicable deduction will be communicated to the customer before the refund is finalized.
7. Non-Returnable Products
Certain products may not be eligible for return because of their nature, condition, or applicable manufacturer restrictions.
Where a product has special return restrictions, those restrictions will be clearly stated on the applicable product page before purchase.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests are not guaranteed once an order has entered processing, been shipped, or otherwise cannot be stopped.
If an order has already shipped, the customer may need to follow the applicable return procedure after delivery.
9. Refunds for Cancelled Orders
When a cancellation is approved before shipment, the applicable refund will be issued to the original payment method.
Refund processing generally takes 5–10 business days, although the customer's bank or payment provider may require additional time.
10. Exchanges
We generally process eligible returns as refunds rather than direct exchanges.
If you require a different product, you may return the eligible item and place a new order, subject to product availability.
11. Return Approval
All returns must be authorized before being shipped back.
Unauthorized returns may experience processing delays or may be returned to the sender.
12. Contact Information
Tonamath Logistics LLC
1527 S Ralston Ave
Independence, MO 64052
United States
Phone: +1 (765) 660-3911
Email: support@tonamathlogistics.store
Support Hours: Monday–Friday, 9:00 AM–5:00 PM CST
We aim to respond to customer inquiries during our regular support hours.
13. Policy Updates
Tonamath Logistics LLC may update this Return & Refund Policy when necessary. The current version will always be published on our website with the applicable effective date.
Tonamath Logistics LLC
TONAMATHLOGISTICS.STORE
Quality Essentials for a Better Life